Logan International Airport is among the worst airports in North America, according to the data and analytics company J.D. Power.
Logan ranked as the No. 17 among mega airports, with a score of 762 out of 1,000 possible points.
Detroit Metropolitan Wayne County Airport ranked as the No. 1 mega airport, while Tampa International Airport ranked as the best large airport. Indianapolis was the highest-rated medium airport in the rankings.
It’s no secret airports have faced major operational challenges this year, including pilot and staffing shortages, record-high travelers, major weather events and numerous cancelations; not to mention unruly passengers claiming other passengers are “not real,” diarrhea “throughout the airplane,” and lost dogs at airports.
To say 2023 has been tough on airports and airlines might be a major understatement. Even so, consumers say they’re more satisfied with their airport experience.
J.D. Power’s 2023 North America Airport Satisfaction Study, released Wednesday, found that overall satisfaction improved 3 points (on a 1,000-point scale), driven by improvements in three factors: terminal facilities; food and drink and retail service; and baggage claim.
“It has not been an easy year for North American airports, but major capital improvements they’ve made over the last several years and new investments in getting food, beverage and retail operations back up and running at full capacity have helped them manage the crush of passengers,” said Michael Taylor, managing director of travel, hospitality and retail at J.D. Power. “While airports are doing a good job coping with the current issues, there is still more they could do to improve passenger experience while also improving their own bottom lines. Happy passengers spend a lot more money at the airport, so ongoing efforts to spread passenger volumes throughout the day and deliver superior service at all customer touchpoints will be critical.”
Source : Patch