Guidewire to Elevate QBE North America’s Operations with Innovative Cloud Claims Management

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Global insurer and reinsurer, QBE North America, a branch of QBE Insurance Group Limited, and Guidewire, a trusted platform for property and casualty (P&C) insurers, have revealed a strategic partnership.

QBE North America will implement Guidewire’s ClaimCenter on Guidewire Cloud to bolster claims management across its insurance operations, striving to increase the value it delivers to trading partners and customers.

QBE North America’s partnership with Guidewire is aimed at modernising its operational strategies. The company first integrated ClaimCenter in 2011 to streamline claims processing and meet expanding business requirements and customer expectations. The current migration to Guidewire Cloud also encompasses the integration of Canvas, Compare, Explore, and Predict, to facilitate proactive claims management and optimise loss management. QBE North America also selected CustomerEngage Account Management, ProducerEngage, and VendorEngage to provide a smooth, omnichannel digital experience for its customers, trading partners, and vendors.

QBE North America, part of the QBE Insurance Group Limited, reported gross written premiums in 2022 of $7.27bn. The company, whose North America division is headquartered in New York, is a leader in global insurance, assisting customers in navigating unique risks, allowing them to focus on their future. QBE operates in 27 countries, offering insurance services in all key markets.

Guidewire is a trusted platform for P&C insurers, combining digital, core, analytics, and machine learning to offer its platform as a cloud service. Serving over 500 insurers in 38 countries, Guidewire is proud of its exceptional implementation record, backed by the largest R&D team and partner ecosystem in the industry.

The collaboration will allow QBE to use its resources more effectively, increasing its focus on customer service, and enabling the digital transformation of its customer and trading partner relationships. Guidewire President and Chief Revenue Officer John Mullen said, “We are honoured to play a part in QBE’s vision to be the most consistent and innovative risk partner for its customers and trading partners.”

Source : Finetech